1. Information We Collect
We may collect account and contact information, card images and related card information, HOF Score™ analyses and reports, support communications, subscription and payment-related information, and technical or usage information needed to operate and secure the Service.
2. How We Use Information
We use information to provide and improve HOF Score, process analyses, operate accounts and subscriptions, provide support, maintain security, resolve disputes, prevent abuse, and communicate about the Service.
HOF Score may use card images, analysis records, reports, observed characteristics, grading outcomes supplied by users, and related data for quality assurance, calibration, research, testing, product development, and improvement of HOF Score. Such information may be retained indefinitely where permitted by law.
3. Third-Party Providers
HOF Score may use third-party providers for hosting, storage, AI processing, email, analytics, payments, and related infrastructure as necessary to provide the Service.
4. Payments
Payment information may be processed by Stripe or another payment processor. HOF Score does not need to store full payment-card numbers to operate purchases and subscriptions.
5. Retention
HOF Score may retain card images, analysis records, reports, and related data for as long as reasonably necessary for providing the Service, records, quality assurance, calibration, research, development, security, dispute resolution, and other legitimate business purposes, including indefinitely where permitted by law.
6. Rights and Choices
Depending on applicable law, you may have rights concerning access to, correction of, deletion of, or other processing of personal information. Certain information may be retained where required or permitted by law or needed for legitimate business purposes.
7. Children
The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
8. Cookies and Security
We may use cookies or similar technologies needed for sessions, security, operation, usage understanding, and improvement. We use reasonable safeguards, but no system is completely secure.
9. Legal Identity
HOF Score is the public-facing brand. Where a legal entity must be identified, the applicable entity is Better Loans LLC, doing business as HOF Score. The brand name HOF Score will be used throughout ordinary customer-facing materials unless legal identification is necessary.
10. Changes and Contact
We may update this Policy from time to time. Privacy questions may be submitted through HOF Score Support on hofscore.com.